MAKE A VIRTUAL CONSULTATION APPOINTMENT

Wilson & Ayache Clinic’s board-certified Cosmetic Surgeon & Primary Skin Health Physician/ Aesthetic Medicine Practitioner are a click away to assist you on all your skin or aesthetic concerns.

FAQ’s VIRTUAL CONSULTATION

How much does a virtual consultation cost

Each virtual consultation is 30 minutes with either a cosmetic surgeon or a Primary Skin Health Physician/ Aesthetic Medicine Practitioner, and cost P1,000.

How do I pay for the virtual consultation?

You may purchase a e-Gift Card at the Wilson & Ayache Clinic Store website (store.wilsonandayache.com) and use it to pay for a virtual consultation.

How do I make an appointment?

You must present your e-Gift Card proof of purchase (A copy of the confirmation email with Order No.). Appointments may be made through the following methods:

  1. Contact us directly at the clinic through our Landline at (02) 88466725 or mobile at +63 917 594 5766.
  2. Leave a message on the contact us page at store.wilsonandayache.com

It is best to make an appointment early or at least 24 hours before your preferred date.

You will receive a message from the clinic once your appointment has been confirmed. Please contact the clinic through landline or mobile when you have not received a confirmation within 24 hours.

What online platform will be used for the virtual consultation?

Virtual consultation platforms are Viber, Facebook Messenger or the Wilson & Ayache Clinic private consultation portal. The physician will contact you via video call or audio call, depending on the preference of patient and physician.

What preparations should I make before the appointment?

  1. Prepare high resolution photos of your skin concern or area of concern. You will be asked to share this with your physician prior consultation.
  2. Ensure that you have good internet connection and your electronic device (computer, smart phone, tablet) has sufficient battery, equipped with camera and microphone.
  3. Choose a place that is quiet and well lit (natural light is best). The room must be non-echoing or with good acoustics. The light source must be in front of you and not above or behind you (this will cause your image to be dark and shadowy).
  4. For consultations involving the face, it should be clean, without any make-up, sunscreen, moisturizer, or toner. Hair should be tied or pulled away from the face.

What will happen if I miss my appointment?

It is best to reschedule your appointment instead of missing it. You will be charged the full amount of the consultation fee which is non-refundable if you fail to notify the clinic and reschedule your appointment at least 3 hours before the appointment. Appointments may only be rescheduled three (3) times, otherwise, it shall be considered used with a non-refundable fee.

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