e-GIFT CARD POLICY:
What can I buy with my e-Gift Card?
You may use your e-Gift Card to purchase skin care and cosmetic surgery treatments. You may also book a virtual consultation appointment with the card.
Is the e-Gift Card reloadable?
No, the e-Gift Card is not reloadable.
How do I purchase the e-Gift Card?
You may purchase the e-Gift Card (in denomination of P1,000) at store.wilsonandayache.com.
Can I purchase multiple e-Gift Cards online?
You can only purchase one (1) e-Gift Card for each online transaction. To purchase multiple Wilson & Ayache Clinic e-Gift Cards online, please submit another order via the website (store.wilsonandayache.com).
Are there any fees associated with the e-Gift Card?
No, You will only be charged the amount mentioned on the e-Gift Card.
Can I choose the value of the e-Gift Card I want to purchase?
Yes. You can purchase a e-Gift Card of any amount above the minimum purchase amount of ₱1,000.
Can I change the value of a e-Gift Card after I have paid for it?
Unfortunately, the value of the e-Gift Card cannot be changed once the purchase is made.
Can I buy a e-Gift Card for myself?
Yes, you can. Simply enter your email address in the recipient field. Upon completion of the purchase, the e-Gift Card will be delivered to your email.
How do I cancel the purchase of a e-Gift Card?
Once the payment is made, a e-Gift Card purchase cannot be cancelled.
Wilson & Ayache Clinic reserves the right to cancel orders made by unverified and unconfirmed Credit Card accounts.
Can I make partial redemptions?
Yes. You may select how much you wish to pay with your e-Gift Card and pay the remaining amount with another payment option or during another virtual consultation or aesthetic treatment/ procedure.
Can I use the e-Gift Card for Online purchases?
No. You may only use the e-Gift Card for virtual consultations and aesthetic treatments at Wilson & Ayache Clinic.
Can I redeem multiple e-gift cards in a single transaction?
Yes. You may use more than one e-gift car in a single receipt, for aesthetic treatments at Wilson & Ayache Clinic.
How do you prevent the email from getting lost as spam?
We adhere to all industry best practices to ensure successful delivery of the e-Gift Card via email. However, there is still a chance that the email will be treated as spam or the recipient will not notice it in their inbox. If a spam filter is blocking our emails from getting to an inbox, the recipient’s email options will need to be modified so that our emails are not considered spam.
What if I lose the e-Gift Card?
If you suspect that someone has copied or stolen your e-Gift Card, contact customer service immediately at firstname.lastname@example.org. e-Gift Cards will not be replaced if lost or stolen without the purchaser’s confirmation email as proof of purchase. e-Gift Cards have cash value and should be safeguarded accordingly.
Wilson & Ayache Clinic will not be liable for redeemed e-Gift Cards if they have been stolen. Please do not display your e-Gift Card details online.
What if someone makes a copy of my printed Sephora E-Gift Card and uses it without my authorization?
We will only send the e-Gift Card to the recipient stated upon purchase. You will need to safeguard your e-Gift Card as it has a cash value. The value of e-Gift Card is tied to the purchase order number. Once the e-Gift Card is used, the value of the purchase is deducted from the card. If someone makes a copy of your e-Gift Card and redeems the full amount, your e-Gift Card will have no value.
If you suspect that someone has copied or stolen your e-Gift Card, please contact customer service immediately at email@example.com.
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